Tenba offers two simple guarantees: (1) 30-day purchase satisfaction assurance and (2) a manufacturing warranty:

1. If you buy a Tenba product directly from our website and don't love it, you can return it to us for a refund, site credit or exchange. All we ask is that you return it within 30 days of receipt, in new, as-shipped condition, with all original packaging and paperwork. Please tell us the reason for your return so we can learn from it. We will refund the original price of the product (shipping charges excluded). If you choose to buy your Tenba product from one of our retailers — and we encourage you to do so — please note that each retailer has its own satisfaction/return policy. Returns and return inquiries should always be addressed to the place of purchase.

2. If your Tenba bag or case fails due to manufacturing or material defects, we will fix or replace it. Tenba bags and cases are meticulously constructed of excellent materials and components. However, if you do discover a defect in materials or workmanship, please contact us before returning your product. We may be able to solve your problem faster by sending you a replacement part.

Warranty covers original workmanship and material defects only. Failure due to misuse, alteration or improper handling is not covered. Tenba bags are made to perform and look great for years, but signs of normal wear are be expected with any fabric product, and are not covered by warranty.

Warranty covers Tenba bags and cases only; customer accepts responsibility for determining suitability and fitness for use, and therefore consequential damages are not warranted.

All Tenba bags, except for Air Cases, Car Cases, Tripaks and Long Lens Bags, come with a 5-year warranty that covers original workmanship and material defects. Air Cases, Car Cases, Tripaks and Long Lens Bags come with a 1-year warranty.