Return Policy

Last Updated 03/01/2018

ILFORD US prides itself on creating amazing printing products and providing unparalleled customer service. Our goal is to make sure the photographers who share our passion are completely satisfied. However, if you need to return an item, we're here to help.

You have 30 days to return unused or defective merchandise. Returned items must be in their original packaging and in new and unused condition. Please include a copy of the packing list, a note explaining the reason for the return, and whether you would like an exchange of equal value or to be credited (excluding shipping). While there is no restocking fee, shipping charges, if we provide you a return shipping label, will not be refunded.

In the event you feel there is a manufacturing error, please contact the Service Department at and we’ll do our best to make things right.

Return Process 

To return an item, please email to obtain a Return Merchandise Number (RMA) and a shipping label. After receiving and RMA number, please place the item in its original packaging with a copy of the receipt, and mail your item to the following address:

ILFORD Returns
Return for [ENTER YOUR NAME]
75 Virginia Road
North White Plains, NY 10603